Return and Refund Policy

Frequently Asked Questions

 What can I return?  

You may return most new, unopened items sold on NAXBEY within 30 days of delivery.

What items are eligible for a Free Returns option?

 Most items sold or fulfilled by NAXBEY are eligible for Free Returns. Some third party sellers that fulfill their own orders may provide Free Returns. Look for “Free Returns” badge next to the price to confirm item eligibility. Learn more about Return Shipping cost.

How does Free Returns work?

Eligible items, weighing under 50 lbs have at least one free return option. You can return the item for any reason, in new and unused condition, for up to 30 days after purchase.

When will I get my refund?

Most refunds are fully refunded in 3-5 days after we receive and process your return.

Does NAXBEY offer replacements and exchanges?

Yes, most items sold on NAXBEY are eligible for replacement and exchange. You can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. Learn more about Replacements. If you would like to exchange an item for another, you may be able to exchange for a different size or color or for an item in your Cart.